While some US sportsbooks pull back on marketing in an effort to hit profitability, FanDuel is doing the opposite.
The acquisition opportunity is too good right now to pull back, Flutter CEO Peter Jackson explained during the company’s trading update Wednesday morning.
That is even after a first quarter that saw FanDuel add more than 1.3 million customers in the US, which is more than 70% of the new customers acquired in all of 2021, Jackson said.
FanDuel likes acquisition costs now
FanDuel is spending around $290 per new customer with average paybacks in 12 to 18 months, which has management ready to keep working for more players.
“We are continuing to push hard on driving some customer acquisitions and we’re very, very pleased with the acquisition costs that we’re seeing and the lifetime value dynamics that we’re also seeing,” Jackson said. “It’s giving us real conviction and we’re leaning in very heavily to acquire as much business as we can.”
The only market where FanDuel pulled back slightly is New York, Jackson said, though new customers are still flowing in there. The company said NY sports betting exceeded expectations with how fast its daily fantasy players are converting into sportsbook customers.
Promo environment slower than usual
FanDuel is keeping its foot on the pedal while others are backing off more than ever, Jackson said.
“Other people seem to be stepping back as I think they’re finding the dynamics difficult but we are seeing a continued big opportunity and are really leaning very hard into it. On a post-Super Bowl basis, we believe that the marketing intensity we’re seeing and the generosity levels have stepped back more significantly this year than we’ve seen in previous years amongst our competitors.”
Multiple sportsbook operators are making changes based on profitability. Caesars Sportsbook is dramatically cutting back on traditional marketing while Churchill Downs is ending its online sports betting and iGaming business altogether.
More customers equal big growth
Total bets across US sports betting and iGaming more than doubled to $7.7 billion in the quarter with revenue of $574 million in the first quarter. That came from a 43% increase in average monthly players to 2.4 million.
There was a flood of customers signing up for Super Bowl betting, as the day of the game was FanDuel’s single biggest day ever for new customers. More than 1.5 million players were active on Super Bowl Sunday.
March Madness betting also set a new record with 19 million bets across the tournament.
Jackson touts product, retention levels
FanDuel was the top online US sports betting operator in the quarter with a 37% market share, according to the trading update.
That kind of leadership position is not just from adding new customers but retaining old ones as well. FanDuel is seeing strong retention and the biggest reason is the “strength and quality of our product,” Jackson said:
“We’re seeing very, very good levels of retention. In fact I think it’s one of the things that’s really helping to contribute to the very strong lifetime value that we’re seeing from customers. We’re seeing really good engagement and repeat engagement with our customers.
“And so I think whilst there are quite high levels of churn in the market as people avail themselves with some of these free offers, amongst our customer base we’re seeing people stay on our platform even if they take advantage of other people’s free money.”
FanDuel excited for California proposal
It also could bring in hundreds of millions in tax funds for homelessness and mental health solutions, he added. The measure would face a competing tribe-backed proposal that would limit the market to retail wagering for at least five years.
“We’re doing everything we can to make sure ours is successful. If it is successful and adheres to the expected timetable we’d think the state would launch in time for the 2023 NFL season,” Jackson said.