Caesars has started the process of migrating its Nevada sports bettors to the an upgraded sportsbook platform.
The company took to Twitter on Wednesday to announce the start of the migration.
Caesars Sportsbook is making the transition after a worst-case scenario happened that limited Super Bowl betting. The Caesars-backed William Hill app crashed right before kickoff on Super Bowl Sunday and remained unaccessible through the next day in Nevada.
Caesars representatives did not respond when asked about a timeline.
No access during Caesars transition
It makes sense that Caesars waited until the end of the NBA and NHL seasons as customers will be completely locked out of their accounts during the transition.
“Access to accounts is temporarily unavailable – including wagering and account history. Our top priority is to get our customers back in the game as soon as possible. Customer[s] can expect updates from us throughout the account transition.”
A screenshot obtained by LSR indicates that some customers are back into their accounts as of Thursday morning, though, with a deeply expanded menu of offerings:
That said, any bets placed before the transition will be unaffected, the company said:
“Please know: funds and any open wagers will be fully maintained and unaffected by this transition.
Super Bowl has led to outages before
The Super Bowl is the single most-bet event in all of US sports betting. That means operators need to be ready for an influx of demand and hope their technology holds up.
Caesars’ outage during the Super Bowl was not the first in US betting history. Five operators faced issues during the 2021 Super Bowl.
Barstool Sportsbook, BetRivers and DraftKings, all powered by Kambi at the time, were down in the hour before kickoff. Kambi blamed the outage on an increase in traffic to a specific player prop.
FanDuel had outages in certain states while BetMGM saw an outage in Nevada only.
Not all Super Bowl outages the same
The 2022 Super Bowl outage in Washington, DC, had nothing to do with too many customers.
The DC Lottery‘s Intralot-powered GambetDC‘s iOS app was unavailable during the game because Intralot did not perform a required technical update, which led to the app being removed from the App Store.
DC sports betting has multiple apps available, though GambetDC is the only one available throughout most of the District. The others are geofenced to a two-block radius around the arena or stadium of their sports partners.
