The William Hill sports betting app crashed in Nevada just before kickoff on Super Bowl Sunday, the company confirmed Monday.
More than 18 hours later, the app is still down, according to multiple customer reports to LSR. The outage does not appear to have affected other Caesars or William Hill apps nationwide.
Meanwhile, the Caesars-owned sports betting operator has offered little acknowledgment beyond a few tweets, leaving customers in the dark. Neither William Hill nor Caesars responded to LSR requests for comment Monday.
No timeline for William Hill customers
Customers who attempt to access the app are met with an error page citing technical difficulties, according to multiple reports on Twitter.
There is currently no timetable on when customer might be able to access their funds, according to the Las Vegas Review-Journal.
Busiest time of the year
Sunday was hardly the first time a sports betting app had trouble during their busiest day of the year.
Last year, Intralot-powered GambetDC, the District of Columbia’s only widely available sports betting app, crashed just before kickoff due to an issue with programmers not codifying an iOS update.
In 2021, customers across multiple states reported outages at:
- Barstool Sportsbook
- BetRivers Sportsbook
Those issues had to do with server outages in different states and volume backlogs from third-party software providers. As of publication, it is not immediately clear why William Hill Nevada crashed.
Could William Hill outage impact Nevada’s streak?
Nevada has led all states in Super Bowl weekend bets likely since Frank “Lefty” Rosenthal opened the first modern sportsbook in Las Vegas in 1976.
LSR‘s pre-Super Bowl projections had Nevada continuing that streak, with an estimated $163 million of the nation’s expected $1 billion in legal bets over the weekend. New York was expected to be second at $152 million.
States have yet to post final numbers, but between projection variance and William Hill’s outage, there is a chance New York breaks Nevada’s half-century streak.