BetMGM Customers Should Be Safe From MGM Cyber Attack: Filing

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BetMGM customers who signed up in the past four years might have lucked out and not seen their information compromised in the MGM Resorts cyber attack.

MGM outlined details of the attack in an 8-K released after market close Thursday. BetMGM is a 50/50 joint venture between MGM and Entain originally called Roar Digital.

Despite revealing some ugly numbers including $100 million in lost adjusted EBITDA in September alone, MGM saw its stock rise slightly in after hours trading, as the company noted insurance should cover the costs.

Data stolen from players before BetMGM

MGM does not store information from BetMGM in its database, though BetMGM customers often sign up for the MGM Rewards program. Almost half of new MGM Rewards members in 2022 (48%) originated from BetMGM.

But it sounds like those who signed up to MGM Rewards through BetMGM, which first went live in September 2019, will be safe. MGM noted the data stolen came from customers who signed up with MGM Rewards before March 2019:

“The Company has determined, however, that the criminal actors obtained, for some of the Company’s customers that transacted with the Company prior to March 2019, personal information (including name, contact information (such as phone number, email address and postal address), gender, date of birth and driver’s license numbers). For a limited number of customers, Social Security numbers and passport numbers were also obtained by the criminal actors.”

Customers with Caesars, which was hacked first by the same group that hit MGM, were not as lucky, according to the company’s 8-K: “…we determined that the unauthorized actor acquired a copy of, among other data, our loyalty program database, which includes driver’s license numbers and/or social security numbers for a significant number of members in the database.”

Account issues unrelated to MGM cyber hack

BetMGM customers were concerned Wednesday, as many took to social media to share various problems with their accounts.

A source told LSR the account access issues were not related to MGM’s recent attack, nor was it a new attack. The issue was resolved by Wednesday evening.

“We are aware of a technical issue earlier today that resulted in some customers experiencing delays or difficulty accessing their accounts,” the spokesperson told LSR. “That issue has been resolved.”