Several customers took to social media Wednesday to express frustration over not being able to access their BetMGM accounts.
A spokesperson for BetMGM attributed the problem to a technical issue.
“We are aware of a technical issue earlier today that resulted in some customers experiencing delays or difficulty accessing their accounts,” the spokesperson told LSR. “That issue has been resolved.”
MGM Resorts had been hacked before
A source said the problem was not related to a cyber security issue, and also isn’t connected to MGM Resorts’ issues the past couple weeks.
MGM Resorts’ system was recently hacked. However, BetMGM remained open for sports betting despite the cyber attack.
BetMGM customers have been waiting to see if their data would be compromised by the attack. Caesars, which underwent an attack by the same company, reported that hackers had stolen data related to loyalty club members.
MGM has not yet detailed the exact specifics of the attack in an SEC filing.
BetMGM customers lash out on social
BetMGM’s customer care account had tweeted the same response to angry users.
“Hi there. We do apologize for any inconvenience. Please send us a DM with your full name, email address, and a brief description of the issue and we’d be happy to look into this further.”
One user wrote: “my account has clearly been compromised in some capacity, along with tons of others. (Yes I changed my password) And yet I have not received an email or message from you acknowledging the situation. Why should I trust you with my money???”
Another user alleged: “Your sportsbook is currently being hacked and this is what you’re posting? How about acknowledging that people have had their accounts locked and money stolen from them. Customers deserve to know what is going on, this is a major security issue for anyone using your app.”