This is a developing story and will be updated.
Two West Virginia casinos have suspended retail and online sports betting operations because of an issue with its platform provider.
Wheeling Island and Mardi Gras casinos, both operated by Delaware North, have ceased activity at both their physical sportsbooks and their shared online home at BetLucky.com.
A Delaware North spokesman provided the following statement to Legal Sports Report:
“We have been informed by Miomni Gaming, our sports wagering platform provider in West Virginia, that they have encountered a contract dispute with a third-party technology supplier.
This has resulted in the interruption of the Wheeling Island and Mardi Gras sports-betting operations as well as the BetLucky.com mobile app from accepting new sports wagers. We are honoring and redeeming all resulted bets and are working to determine a time frame for restoration. We apologize for this interruption in service.”
Customers left hanging by interruption
Messages from BetLucky support as well as a voice recording played to callers at Wheeling Island echoed a similar message regarding the closure:
Unfortunately, we have decided to temporarily suspend sports betting at our Wheeling Island and Mardi Gras casinos and via the BetLucky.com app. We are honoring all resulted bets and are working to resolve this situation. We apologize for any inconvenience.
BetLucky is the only online option for sports betting in West Virginia. Additional online brands – including DraftKings, FanDuel, and William Hill – are expected to enter the market in the months ahead.
There are three additional retail sportsbooks in West Virginia: The FanDuel Sportsbook at the Greenbrier, Hollywood Casino, and The Mountaineer Casino.
West Virginia is on the brink of enacting legislation that would authorize online casino and poker games alongside online sports betting.